Contact
For any urgent order change or cancellation requests, please send an email directly to info@shalecollection.com.
If orders have already been processed, unfortunately changes may not be possible.
Information
Shale Collcetion
8304 Wallisellen
Switzerland
Email: info@shalecollection.com
Get in touch
FAQs
You have questions, we have answers.
Can i return my order?
You can return items within 14 days of receipt. Simply contact our customer service team to initiate the return process, and we'll provide you with all the details you need.
Are your Jewelry waterproof?
Yes! You can wear your jewelry at the beach or in the shower. When you're not wearing it, store it in a dry place for best care.
How long does the shipping take?
National orders arrive within 2–4 days. International delivery takes 5–10 days depending on destination country.
What material are the jewelry pieces made of?
Most of our products are copper and zirconia. Most of our diamonds are zirconia.